Use case
Support ticket routing
Classify urgency, team and tone on every inbound ticket before it hits a queue.
The problem
Routing rules miss sarcasm, multi-intent tickets and silent VIP accounts.
What your code does with the answer
If urgency is high and confidence is low, page a human. Otherwise enqueue to the chosen team.
curl
curl https://jevai.website/api/v1/systemone \
-H "Authorization: Bearer $JEV_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"state": "Help! My payouts have been failing for 3 days and my customers are asking where their money is.",
"questions": {
"is_urgent": {
"type": "noul",
"instructions": "Does this convey urgency?",
"criteria": {
"true": "Explicitly time-sensitive or business-critical",
"false": "No urgency expressed"
}
},
"department": {
"type": "choice",
"instructions": "Which team should handle this?",
"criteria": {
"billing": "Payments, payouts, invoicing, refunds",
"technical": "Bugs, outages, integrations",
"sales": "Pricing, upgrades, new accounts"
}
},
"frustration": {
"type": "score",
"instructions": "How frustrated is the customer?",
"criteria": [
"Calm",
"Frustrated",
"Very angry"
]
}
}
}'